Refund and Returns Policy (Effective Date: December 31, 2024)

Introduction

At PureFlexHato, we strive to ensure that our customers are completely satisfied with their Louis Vuitton products. If for any reason you are not satisfied with your purchase, we offer a transparent refund and return process. Please read this Refund and Returns Policy carefully to understand your rights and obligations.

1. Return Eligibility

You can return products within 30 days of receiving your order, provided that:

  • The product is unused, in its original condition, and in the original packaging.
  • The item has not been altered or damaged.
  • The product is not a final sale item (such as clearance or personalized products).
  • You provide proof of purchase, such as an order confirmation email or receipt.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@pureflexhato.com within 30 days of receiving your order. Include your order number, the item you wish to return, and the reason for the return.
  2. Return Authorization: After reviewing your request, we will send you a Return Authorization and instructions on how to return the product.
  3. Package the Item: Ensure that the item is securely packed in its original packaging to prevent any damage during the return process.
  4. Shipping the Item: Ship the returned item to the address provided in the return instructions. You are responsible for the return shipping costs unless the product is defective or damaged.

3. Refund Process

Once we receive the returned item and verify that it meets the eligibility criteria, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note that the processing time may take up to 7-10 business days, depending on your bank or payment provider.

  • Refunds for Sale Items: Sale or clearance items are non-refundable, unless they are defective or damaged.
  • Refund Method: If you paid using a credit or debit card, the refund will be credited to the same card. If you used PayPal or another payment method, the refund will be processed to the same account.

4. Exchanges

At this time, we do not offer direct exchanges. If you wish to receive a different item, please return the original product for a refund and place a new order.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at info@pureflexhato.com with your order number and photos of the damage. We will assist you in arranging for a return and issue a full refund or replacement at no additional cost to you.

6. Non-Returnable Items

Certain items are not eligible for returns. These include:

  • Gift cards
  • Personalized or custom-made products
  • Final sale items marked as non-returnable

7. International Returns

International customers are responsible for return shipping costs. Please contact us for return instructions specific to international shipments. Please note that customs duties or taxes may not be refundable.

8. Changes to This Policy

We reserve the right to modify or update this Refund and Returns Policy at any time. Any changes will be posted on this page with the revised effective date. We recommend checking this policy regularly for any updates.

9. Contact Us

If you have any questions about our Refund and Returns Policy, or if you need assistance with a return, please contact us: