Payment Policy (Effective Date: December 31, 2024)

Introduction

At PureFlexHato, we aim to provide a seamless and secure shopping experience for all our customers. Our Payment Policy outlines the terms and conditions that govern the payment process for purchases made on our website. By placing an order with us, you agree to the terms of this policy.

Accepted Payment Methods

We offer a variety of payment methods to suit your preferences and ensure a secure transaction process. The following payment methods are accepted:

  1. Credit and Debit Cards:

    • Visa
    • MasterCard
    • American Express
    • Discover
    • Diners Club
    • JCB

  2. PayPal: PayPal is one of the most trusted online payment platforms, allowing you to complete your purchase with ease and security. If you prefer to use PayPal, simply select it during the checkout process.

  3. Apple Pay & Google Pay: For an even faster and more convenient payment option, you can use Apple Pay or Google Pay at checkout. This option is available on compatible devices and offers a secure, one-tap payment experience.

  4. Bank Transfers: For larger purchases, we also offer direct bank transfer payments. If you choose this option, please contact us at info@pureflexhato.com for details on how to complete the transaction.

Payment Security

We take your privacy and security very seriously. All transactions are processed using SSL encryption, ensuring that your personal and payment information is protected. PureFlexHato complies with the Payment Card Industry Data Security Standard (PCI DSS), a set of standards designed to secure sensitive payment data.

We utilize trusted payment gateways to handle payment processing, ensuring that every transaction is smooth and secure. Our website also undergoes regular security checks to prevent fraud and unauthorized access.

Billing Information

When making a purchase, you will be asked to provide accurate billing information, including your name, address, email, and payment details. This information is used to process your order and ensure that the payment is successfully completed.

Please ensure that the billing address you provide matches the address on file with your card issuer or payment provider. If there is any discrepancy, your payment may be declined, and the transaction may not be completed.

Order Confirmation and Payment Processing

Once you submit your order and payment details, you will receive an Order Confirmation Email. This email will confirm that we have received your order and payment. Please note that receiving an order confirmation does not necessarily mean that the product is in stock, and we may need to confirm availability before proceeding with shipping.

Once your payment is successfully processed, your order will be marked as “Paid,” and we will proceed with packaging and shipping the products. If there is an issue with payment processing, you will be notified, and we will work with you to resolve the issue.

Fraud Prevention and Order Verification

PureFlexHato employs advanced fraud prevention measures to ensure that every order is legitimate and secure. We reserve the right to verify any order that appears suspicious. If necessary, we may contact you for additional verification before shipping the items.

This verification process is designed to protect both our customers and our business from fraudulent transactions. Please note that if we are unable to verify your information, we may cancel or delay your order.

Currency and Taxes

All transactions on our website are processed in USD (United States Dollars). If you are purchasing from outside the United States, please be aware that your bank or payment provider may charge additional fees related to currency conversion or international transactions.

Sales Tax: Sales tax will be applied to orders based on the applicable rate in your shipping region. If sales tax applies, it will be added during the checkout process.

Payment Failure and Cancellations

In the event that a payment fails to process, we will notify you via email with instructions on how to resolve the issue. If the payment is not successfully processed within 48 hours, the order may be automatically canceled.

You may also cancel an order before it is shipped. Please contact our customer support team as soon as possible if you wish to cancel your order, and we will assist you in processing the cancellation.

Customer Support

If you have any questions or concerns regarding the payment process, please feel free to reach out to us: